Policies - Staff Code of conduct
All New Beginnings staff are expected to:
* Respect Service Users as individuals.
* Protect confidentiality and privacy.
* Work positively with others in the team.
* Be reliable and trustworthy.
* Work in ways, which enhance the reputation of New Beginnings.
* Care for and support Service Users in ways, which gives them value, and uphold their dignity and status, both in their home and their community.
* Conduct themselves in ways, which gain the respect and trust of service users, relatives, health and social services professionals, advocates and members of the public.
* Safeguard Service Users from abuse, substandard practice, discrimination and harassment.
In order for you to fill the criteria, you must:
* Be aware at all times of the professional boundaries and limits between yourself and Service Users.
* Promote the welfare of Service Users by supporting them to access community resources including health resources and be given the information they need to be aware of health issues and also opportunities available to them in the community.
* Ensure that Service Users health issues are attended to at once and that the Service Users has regular access to dentist, opticians, physiotherapy, chiropody, clinics and other appropriate health resources.
* Report at once any incidents of abuse/substandard practice that you witness or report any suspicion of the above to Head Office, Monitoring Officer or C.Q.C.
* Uphold the rights of Service Users at all times and be sensitive to their needs and experiences. Respect their wishes and lifestyle and support them to be involved in their community and develop a circle of support.
* Work positively in partnership with others in the team, who as well as New Beginnings employees may include parents, advocates, social services officers, health professionals and other agencies.
* Work co-operatively with colleagues and respect the knowledge, skills and contribution of other in the team.
* Co-operate with any internal or external investigation or inspection.
* Uphold the Service Users right to confidentiality. Do not share or disclose such information without the permission of the Service User or care manager.
* Ensure that all records, notes, reports, diaries etc are written actually and factually. They should be dated and signed and provide a clear record of activities, incidents, information, decisions, plans etc.
* Be involved in training and meetings as directed.
* Behave and practice in ways, which enhance the reputation of New Beginnings.
* Not conduct any business or commercial activity from the home of a tenant or have personal mail sent to the tenant's home.
* Declare any interest, which may affect your employment with New Beginnings, including other employment, health issues or criminal convictions incurred.
* Refuse any gift or favour e.g. from a Service Users or their relative, that may be interpreted as an attempt to gain preferential treatment. You must not borrow money from service users or their relatives.
* Work with colleagues to promote a safe and healthy workplace including reporting faults, accidents and incidents and recording information necessary to health and safety legislation.
* Do not discriminate against or harass Service Users, colleagues or others.
* Report any concerns about working practices, working environment, Service Users health or other needs to your manager. This should also be put in writing.
* Be aware of all New Beginnings policies and procedures, guidelines and risk assessments.
* Work in ways which minimise risk to Service Users and be involved in assessing risk to Service Users, the public, colleagues and yourself.
Equal opportunity policy
As an organisation, New Beginnings is committed to provide equal opportunities in all areas of employment. All applicants and employees will receive equal status regardless of race, religion, nationality, sex, marital status or disability. New Beginnings expect all its employees to both respect and exceed the statutory requirements placed upon us by the law.
We will assist disabled people in seeking employment which is suitable for them and which encourages practice of skills and career development. Refer to Disabled Persons (Employment) Acts 1944 and 1958.
Our commitments to equal opportunities extend to the care we give Service Users. We fully recognise their rights and responsibilities as both citizens and tenants. We will endeavour to support them living a valued lifestyle, participating in the local community as fully as they wish. We will provide support in helping householders meet their obligations to housing associations, their home and their community. Householders will be encouraged to live full and active lives and have the same opportunities and choices as any other member of the community.
We will ensure that there is no discrimination between men and women in terms of salary, contracts and conditions of employment. Refer to Equal Pay Act 1970.
All applicants and employees will not be discriminated against on the grounds of sex, marriage or personal circumstances.
We will seek to ensure that indirect discrimination does not occur e.g. where the job requirements seems biased towards one or other sex. If this appears to be happening, then New Beginnings will demonstrate the need for this requirement (e.g. if a female client has requested only a female carer to work with her).
We will ensure that all employees are treated equally on grounds of sex and personal circumstances. Refer to Sex Discrimination Acts 1975 and 1986.
It is unlawful to treat a person less favourably on grounds of race, religion, sex, disability or personal circumstances. New Beginnings employees must ensure that this does not happen.
Where it is felt that discrimination may apply then either the person concerned or the observer of an incident should report the occurrence immediately to a senior manager of New Beginnings. We feel that it is extremely important that all our staff work in an atmosphere that is positive and non-threatening. Disciplinary action will be taken against any employee found to be contravening this policy or the Acts referred to.