The role of the Support Worker is to provide care and support to Service Users. In addition, Support Workers will work as key workers to develop Personal Centred Plans.
Attitudes and Values
Respect the rights of Service Users including privacy and confidentiality. Working sensitively in ways, which uphold the dignity and status of Service Users and provide a positive atmosphere in the house. Support Service Users in making positive choices and developing a Person Centred Plan. Help the Service Users lead a lifestyle that is valued and respected. Look for opportunities to help Service Users develop skills and participate in their local community. Support Service Users to achieve their personal goals and aspirations as detailed in the Person Centred Plan and service plan. Develop an understanding of the issues and problems that disabled people experience.
General Counselling and Support.
Support Service Users with budgeting and financial recording. Ensure that security, safety systems; equipment and central heating systems are serviced to manufacturers guidelines (by suitably qualified technicians). Assist Service Users, if necessary, in making complaints. Support Service Users in maintaining electrical equipment, furniture and fittings and arranging repairs where necessary. Supporting Service Users in areas such as food preparation, domestic tasks, cleaning, kitchen hygiene etc. Helping Service Users liase with friends, relatives and professionals. Participating with Service Users in shopping, educational, social, employment and leisure activities such as visiting the bank, post office, paying rent and bills, library, church, holidays, college, pub etc as detailed in P.C.P. Report any untoward incidents and accidents both in written and verbal form. Keep up to date records and reports as directed. Ensure the house is safe and secure at all times. Help with minor repairs e.g. changing light bulbs. Discussing household issues with Service Users. Talking and chatting with Service Users. Ensuring Service Users have regular health checks e.g. GP, Dentist or Optician. Supporting Service Users to take medication, including supervision administration and recording.
Assist Service Users in personal care (which may include bathing, washing, dressing and oral hygiene). Assist Service Users in cooking meals and ensuring a balanced nutritional diet. Assist Service Users in all aspects of home and community life. Work as a key worker to creatively support Service Users in developing their Person Centred Plan. Participate in training and keeping up to date with current trends and development. Working to Company (and social services) standards. Attending meetings as required. Working flexible hours as appropriate to the needs and requirements of Service Users and the service including sleep-in duties and unsociable hours. Reporting suspicions of abuse and/or bad practice to the Team Leader or on-call person at once. Be aware of and demonstrate an understanding of all Company and house policies and procedures, including emergency procedures, contacting on-call staff, confidentiality, disciplinary and complaints. Be subject to regular appraisal and supervision sessions and achieve any personal objectives and goals, which the appraisal system details within an agreed timescale.